Frequently Asked Questions

Here are some common questions about using Soulshape

For Consumers
How do I know what service to choose?

Read the descriptions and bios of the practitioners and see what service resonates with you most. We recommend downloading the Ultimate Energetic Self-Care Guide to help you with your modality decisions.

How do I book a service?

Simply click BOOK NOW; a calendar will appear with available dates and times and your practitioner will have details of the terms of service including price.

How do I reschedule or cancel?

Go to your bookings in the Soulshape App and in the calendar click REQUEST...

How do I get a refund?

Select Cancel Service within My Account and that's it, you're done. All cancellations 24hrs prior to your appointment can be cancelled with a full refund. 

How do I educate myself on different modalities?

Follow us on Facebook and Instagram to receive updates and information on different services. Souljym is offering a free download of terms and definitions of the variety of different modalities offered in the Soulshape app. This Ultimate Energetic Self-Care Guide is available here: FREE DOWNLOAD

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For Healing Professionals
How it Works
How do I start?

Share and educate your modality by posting a listing of your service for FREE! Once you list your services then customers are free to book!

How do I sell my service on Soulshape?

Sign-up and create your profile. You can share your listing in a multiple of categories. You choose where your modality is best showcased. If a new category needs to be created, we are here to help. Once your listings are live, customers can begin purchasing.

What services can I offer on Soulshape?

You you can list classes, private/group sessions, workshops, events, retreats, corporate wellness programs and travel experiences. 

Can you make changes or edits to your listing?

Absolutely! Just log-in and edit anytime.

Can I choose more than one category for the same listing?

Yes you can list your service in any category that applies to your modality. List of Modalities

Can I offer more than one service?

Of course! Soulshape is excited about all the offerings our spiritual teachers & practitioners can provide by creating a brand that customers can trust and recognize.

How do I share my service thru Soulshape?

Your listing will have a direct link to share on social media and the ability to embed on to your website, including the official Soulshape badge.

Payment
How do I get paid?

In the Sign-up process, you will need to create or connect a Stripe Account before you can publish any listings.  Once a booking occurs, money will be deposited in your account less a 4.4% service fee (for the "8" vibration - abundance for all) which includes the Stripe transaction fee.

Are rates by the hour or flat fees?

This is totally up to you and your rate with the terms of your service will be included and set by you in your listing.

Bookings and Support
How do I get notified of a booking? Calendar?

The Soulshape app has notification settings that notify you immediately of a booking.

What kind of support do you offer practitioners?

Contact us anytime, we are here to help. We also provide posting guidelines for practitioners when it comes to listing their services.  

Cancellation and refund policy? 

Customers can cancel and receive a full refund within 24 hours of booking.

Who do I call for support?

Click the link CONTACT US anytime.

Reviews, Verifying and Benefits
Managing reviews? 

The best way to expand your business is with great reviews! You can delete reviews but cannot edit.  The best way to handle a negative review is to get more positive reviews.

How do you verify practitioners?

We review your profile and background provided when you sign up in order to make sure that everyone listed on Soulshape is a real business.  Soulshape can personally review a service of yours; afterwards you will be granted the "verified" badge to all your listings. Our team will post the review on Soulshape. The review and badge provides confidence to new clients, which leads to more sales.

Why should I continue to list on Soulshape?

By joining our community, you will have a resource to find clients and connect with other practitioners. This energetic collective draws customers to you beyond your current customer database. Earn extra income without the stress of promoting your service, which provides peace of mind, allowing you to concentrate on what you do best - serving your clients.

How does Soulshape reach customers?

We advertise and promote Soulshape on various social media platforms and to all our Souljym clients. Our daily focus is to grow customer reach so you can book clients. We work hard on promoting and attracting new customers to the app leading in order to increase sales.

Benefits of joining the Soulshape business community?

Our Practitioner forum is an energetic collective of fellow light workers where you can share best business practices, trade heal the healer services, hear from business specialists to improve your business. It is a safe setting to obtain peer to peer advice, and more importantly to share "wins"!

Still have more questions? 

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